I’ve spent about 2 hours today on the phone with a particular phone company’s customer service helpline. This type of torture should be reserved for the lowest form of miscreants that walk the earth.
I’m not a fan of yelling at somebody that’s just trying to do their job because I’ve been that somebody and let me tell you, it sucks. However, I’m also not a fan of the bogus lines that they feed me when they finally answer the phone. “Hi, my name is Rachel. May I have your phone number, social security number, birthday and first born child?” (The first born child bit is what I felt like adding.) This is followed by an obviously scripted conversation thanking me for every piece of information that I give them and asking me to “please wait while I input that information into my system…Thank you for waiting. What can I assist you with today?” Only to find out that they can’t assist me. Well I just wasted half my day. Why couldn’t I have just asked the question first?
The scripts that these customer service reps have to follow are ridiculous. I would rather have someone be genuinely helpful than artificially polite. I talked to four different people today and the only person that was of any help was a guy who strayed from his script. He realized I was frustrated and actually talked to me. Unfortunately, we got disconnected so I was left with two hours lost and nothing accomplished. Next time I think I’ll just mail them a letter.